At LearnNify, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines the terms and conditions under which refunds are processed.
2. Eligibility for Refund :
2.1. Course Enrollment
Full Refund: You are eligible for a full refund if you request it within 7 days of your purchase and before you have accessed any course materials or attended any live sessions.
Partial Refund: If you request a refund after 7 days but within 14 days of purchase and have accessed course materials, you may be eligible for a partial refund of up to 50% of the course fee.
2.2. Subscription Plans
Monthly Subscription: If you cancel your subscription within the first 7 days, you are eligible for a full refund. If canceled after 7 days but within 14 days, a prorated refund based on the unused portion of the subscription will be processed.
Annual Subscription: A full refund is available if you cancel within 14 days of the initial payment. After 14 days, a prorated refund based on the unused portion of the subscription will be issued.
3. Non-Refundable Items
Lifetime Access Packages: No refunds are available for lifetime access packages once purchased.
Recorded Content and Materials: If you have accessed or downloaded recorded content or materials, refunds will not be provided for these specific items.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email our support team at support with the subject line “Refund Request” and provide your order number, course title, and reason for the refund.
Review Process: Our team will review your request and respond within 5 business days.
Approval: If your request is approved, the refund will be processed within 7-10 business days. You will receive a confirmation email once the refund is issued.
5. Exceptions
Technical Issues: If you encounter technical issues that prevent you from accessing course materials, please contact our support team for assistance. Refunds will only be considered if the issues cannot be resolved within a reasonable timeframe.
Special Circumstances: Refund requests due to exceptional circumstances (e.g., medical emergencies) may be reviewed on a case-by-case basis. Documentation may be required.
6. Changes to the Refund Policy
LearnNify reserves the right to modify this refund policy at any time. Changes will be posted on our website and will apply to future purchases.
7. Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
